Frequently Asked Questions

Skye Club is our membership program, giving members access to exclusive wine deals, special pricing and other benefits.

We offer two membership options:

• Monthly Membership – $5 per month
  Automatically renews each month unless cancelled.
• Annual Membership – $50 per year
  Valid for 12 months. We will send you a reminder approximately two weeks before your membership expires.

Our $5 monthly membership automatically renews each month until you cancel. You can cancel your monthly membership at any time to prevent future renewals.

Our $50 annual membership does not automatically renew. We will send you a reminder approximately two weeks before it expires.

You can cancel your monthly membership at any time through your Skye Cellars account.

Once cancelled, no further membership payments will be taken, and your benefits will remain active until the end of your current paid billing period.

Some of our special wine prices are exclusively available to Skye Club members.

Simply log in to your account or join Skye Club to access these offers.

Most of our wines are sold by the dozen (12 bottles), although selected wines are available in 6-packs.

We also offer specially curated mixed packs containing different wines.

The minimum purchase quantity is displayed on each product page.

Our standard dozen deals contain 12 bottles of the same wine unless otherwise specified.

If you’re looking for variety, check out our mixed packs, which contain a selection of wines chosen by our team.

Many of our wines are available in limited quantities, particularly our clearance and special offers.

If a wine becomes unavailable after you’ve placed your order, our team will contact you to discuss the available options.

If you have any questions about our wines, membership, orders or deliveries, our team is happy to help.

Please visit our Contact Us page for our contact details.

Yes, we deliver wines throughout Australia, subject to delivery availability and applicable restrictions.

Shipping costs and delivery options are calculated during checkout.

No. Skye Cellars is an online wine retailer and we don’t offer Click & Collect. Our Thebarton premises are an office and distribution centre and are not open for customer collections, so all orders are delivered to the address you provide at checkout.

You’re welcome to visit during our advertised warehouse wine sales and special events.

At Skye Cellars, we believe great wine doesn’t have to cost a fortune.

We’ve been involved in the wine industry since 1980, and we personally taste the wines we stock.

Our philosophy is simple: if we don’t like the wine, we won’t stock it, regardless of the price.

Customer satisfaction is important to us.

If there’s a problem with your order or the wine you’ve received, please contact our team so we can assess the issue and assist you.

Our returns and refund policies are available on our Shipping and Returns page.

Your rights under Australian Consumer Law are not affected.

Yes! We regularly organise wine-tasting events where customers can sample a selection of wines before purchasing.

We believe trying a wine is one of the best ways to discover something you’ll love.

Keep an eye on our website and emails for upcoming events.